Frequently Asked Questions
Everything you need to know about your J&Co Jewellery experience.
What materials are used in J&Co Jewellery?
We specialize in high-quality 925 Sterling Silver, 14K gold plating, and ethically sourced gemstones. All our pieces are nickel-free and hypoallergenic, making them safe for sensitive skin.
How should I care for my jewellery to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend removing them before swimming, showering, or applying lotions. Store your jewellery in a cool, dry place, preferably in the airtight pouch provided with your order.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic standard shipping takes 3-5 business days, while international delivery varies between 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your products?
Every J&Co purchase is backed by a 6-month limited warranty that covers manufacturing defects. This does not include accidental damage, normal wear and tear, or loss of items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.